Booking & Cancellation Policy

✔ Confirmation Policy

• Customers will receive a confirmation voucher via WhatsApp within 24 hours of booking.
• If the preferred slot is unavailable, an alternate schedule will be offered.
• If no suitable slot is available, customers may cancel before confirmation & get a full refund.

💳 Payment Policy

• Booking Amount: 30% of the total package cost is required to confirm the reservation.
• Balance Payment: 70% at the start of the trip/yatra.
• Last-Minute Bookings: Within 7 days of departure → 100% payment required.
• Modes of Payment: Bank Transfer, UPI, or other authorized digital modes.

❌ Cancellation Policy

1. Customer-Initiated Cancellations:

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• 30+ days before trip: 90% refund
• 15–29 days before: 50% refund
• 7–14 days before: No refund
• Less than 7 days: No refund

2. Company-Initiated Cancellations:

• Full refund of total amount OR
• Free rescheduling to another date

💰 Refund Policy

• Refunds processed within 10–15 business days.
• Refund will be credited using original mode of payment.

Non-Refundable Situations:

• No-shows or early departures.
• Additional expenses due to itinerary changes are non-refundable.

🔄 Rescheduling Policy

1. Customer-Initiated:

• Free rescheduling up to 15 days before departure.
• Less than 15 days → 20% rescheduling fee.

2. Company-Initiated:

• Customers will be notified in advance.
• Can accept new dates or request full refund.

📞 Contact Information